Having hard conversations
Abrams, Jennifer2009
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'Having Hard Conversations' is designed to teach adults to talk to one another about difficult issues. Abrams guides readers through a series of preparatory steps leading to the actual conversation and helps educators to define the challenge, identify desired outcomes, prepare an advance script, and consider external factors.
Main title:
Having hard conversations / Jennifer Abrams.
Author:
Imprint:
Thousand Oaks, Calif. : Corwin ; London : SAGE [distributor], 2009.
Notes:
Includes bibliographical references and index.
Audience:
Specialized.
ISBN:
9781412965002 (pbk)1412965004
Dewey class:
371.1'022371.102
Local class:
371.102
Language:
English
Subject:
BRN:
545410